Where is your head office?
Our head office is located in Kew, Johannesburg. We also have a branch in Cape Town.
FAQs
Frequently Asked Questions
Find answers to common questions about our locations, orders, deliveries, products and services.
Can I collect my order from your offices?
Yes. Once your order is complete, we will keep it safe and ready for collection from the relevant National Flag branch.
Please view our contact page for branch addresses and collection information.
Where do you deliver?
We offer nationwide delivery throughout South Africa, as well as international delivery to selected countries.
Please contact our team to confirm whether we can deliver to your destination.
Do you offer a warranty on your products?
Yes. Warranty terms differ between products. Our gazebo frames, for example, include a five-year walk-in warranty.
Please contact our team to confirm the warranty terms applicable to your specific product.
What social media platforms are you active on?
Follow National Flag on the following platforms:
What is the Non-Fade product range?
National Flag offers an exclusive five-year Non-Fade Guarantee on selected gazebo and umbrella prints.
These skins are produced using our state-of-the-art UV printing technology, creating vibrant, UV fade-resistant prints with an extended outdoor lifespan.
What is UV printing?
UV printing is a printing technique that uses ultraviolet light to cure the ink while it is being printed.
As the printer applies ink to the surface of the material, specially designed UV lights follow closely behind and cure the ink almost instantly. It is a versatile and efficient process that can be used on a wide range of materials.
Do you offer a graphic design service?
Yes. Our skilled in-house design team can help prepare your artwork accurately and efficiently for production.
What is the Partner Advantage Programme?
The NF Partner Advantage Programme gives approved resellers access to 15 valuable advantages designed to help them secure, serve and retain more customers.
Do you offer discounts on your products and services?
Yes. Eligible NF Partners receive access to exclusive pricing, discounts and additional business benefits.
How do I become an NF Partner?
Contact our team to apply for the NF Partner Advantage Programme. We will guide you through the registration and approval process.
Email [email protected] or call 011 887 0143.
Enquire about becoming an NF Partner
I am having trouble placing my order. What should I do?
We apologise for the inconvenience. Please call us on 011 887 0143 or email your query to [email protected] , and our team will assist you.
I cannot find a specific product on the website. Are you able to supply it?
Yes. Some products and custom options may not be displayed on our website.
Contact us with the details of what you require, and one of our sales representatives will be pleased to assist you.
Do you offer custom solutions?
Yes. We offer bespoke branding and display solutions tailored to your specific requirements.
Email [email protected] with the details of what you need, and one of our Display Sales Specialists will gladly assist you.
